Technical Support

Walz provides free support and software updates for all products. Our scientific staff and engineers provide knowledgeable assistance from operation of our instruments for the very first time, to in-depth hardware and software troubleshooting and guidance.

We are committed to continuously improving our systems and welcome all opportunities to learn about the specific requirements of our clients. We improve our systems on the basis of the feedback we receive from our users. Just call or send us an e-mail.

Phone: +49-(0)9133/7765-0

Contact us

Shipping Batteries/Chemicals

Battery and chemical shipments are subject to safety regulations. Please take a look at the instrument table and download the required Data and MSDS sheets.

DATA_and_MSDS (PDF-File 0.3 MB)

 

Further information on Li-Ion battery shipment via airways is provided by the International Air Transport Association`s Lithium Battery Guidance Document.

Lithium-Battery-Guidance (PDF-File 1.13 MB)

Battery Table

Many Walz instruments use standard battery types that are available all around the world. If you need a spare battery for a Walz instrument please take a look at the battery table where Walz instruments and their batteries are compiled.

Battery Table (PDF-File 180 KB)

Shipping CO2 Cartridges

Because of safety regulations, CO2 cartridges cannot be sent by any air delivery shipping method. Please use compatible CO2 cartridges: Height, 65 mm. Body diameter, 18 mm. Neck diameter, 8.7 mm. Puncture depth, 0.25 mm.

We recommend iSi soda chargers 10 from ISI GmbH, Wien which are provided by many supermarkets.

https://isi-shop.com/Drinks/iSi/iSi-Sodakapseln-10/0004/2_100004.action

Walz Mail Group

If you want us to keep you posted on product developments, software updates and Walz scientific communications, please join the “Walz Mail Group”.

Training

WALZ offers free training on the instrument for owners of the following devices: DUAL‑PAM‑100, GFS‑3000, IMAGING‑PAM M‑Series, MULTI‑COLOR‑PAM, PAM‑2500, PHYTO‑PAM‑II, or DUAL-KLAS-NIR. Training on your own device can take place online using appropriate software. Also, you can opt for a one-day training for a maximum of two persons at Walz in Effeltrich, Germany. Training at Walz includes lunch and hotel transfer. Participants are responsible for organizing their trip, and they cover all other expenses including costs for travel, accommodation, and meals. This offer is valid within two years after instrument purchase.